• We use Canada Post as our primary shipper.
• We have calculated shipping costs for our regular expedited and xpress shipping services based on weight. We believe that our formulas provide the best combination of value and service, by offering optimal pricing on multiple shipping options. Determining your shipping costs is simple, and offers flexibility in a menu system.
• Payment is due at the time of your order, to insure the quickest processing, commitment and shipment from our suppliers. International shipping charges do not include taxes and brokerage fees that may be collected by your country.
• Some parts are considered "Oversized" and cannot be expedited, or will incur additional charges. These parts include, but are not limited to frames, fairing plastics, chemicals and other extremely large parts. If an item is too large to ship or will incur additional charges, we will contact you before we charge your card.
• Complete orders are shipped the same day. If you would like an order to be shipped separate please contact us beforehand.
• All return claims of any kind must be returned to FS Motorcycle within (10) ten days of receipt of merchandise. If the claim is due to damage or shortage, you must keep the package and packaging for the carrier to inspect. If we do not receive the items in the allotted time period, your package will be refused.
• FS Motorcycle does not accept returns from UPS or FedEx. Returns are to be mailed back using your local post office. You are responsible for insurance and tracking.
• Once you have received a Return Authorization number write it to the outside of the box. If the Return number, is not on the outside of the box, it will be refused and returned to you.
• Each item must be returned in it's new, original, unused, unworn, undamaged condition with no marks on the original packaging, and with all tags, labels, documentation and protective covers intact. The manufacturers will not accept damaged packaging from FS Motorcycle. Damaged packaging may void your return and the item will be shipped back to you at your cost.
• All returns are subject to inspection for damage, misuse, or improper packaging. It is the sole discretion of FS Motorcycle to either provide replacement, issue a credit, or return the item to you.
• In the event of a damaged or defective item FS Motorcycle must be notified within (3) three days of your receipt of the item. Damaged return claims must be returned to FS Motorcycle within (10) ten days of receipt of merchandise. Please include a brief but accurate description of the damage to the item. Damaged items may only be exchanged for the exact item without exception.
• All our manufacturers charge us a 25% restock fee. In turn we must pass these charges on to you, unless item is damaged or the error is the fault of FS Motorcycle.
• If you ordered the wrong item or the apparel you ordered does not fit, exchanges are welcome. Apparel may be exchanged (1) one time for an item of equal value for a $20.00 exchange fee and return shipping. Shipping charges back to us will be the customer's responsibility. Hard parts may also be exchanged, but for a 25% restock fee and all shipping charges will be the customer's responsibility.
• NO RETURNS OF ANY KIND ARE ALLOWED ON ELECTRICAL PARTS, CHEMICALS, MANUALS, OR TOOLS. PARTS UNDER $10.00 ARE ALSO NOT ELIGIBLE FOR RETURN.
• In the event of an item cancellation or item change after the order has been processed, all of the above return policies will apply. These include but are not limited to a 25% restock fee. In most cases the items have already been ordered and shipped from the manufacturer and can not be canceled. Please be sure that you actually want an item before you order it.
• Backordered items maybe canceled without penalty, but all other canceled items on the order will be subject to a restock fee.
• All returns will be shipped back to the customer regular ground regardless of how the initial order was shipped.
• When returning your items please include a copy of the original sales invoice that was packaged with your parts.